Who SORTED is for. Who sends them.
How it stays standing.
Every figure cited. Built for conversations with advice services, housing providers and funders.
SORTED exists for one person: the one who cannot read the letter, cannot pay for help, and cannot wait. Everyone else — the partners, the funders, the paying users — exists to make sure that person gets help first. That is the whole point. The economics below exist only to keep that promise standing.
UK-first, then everywhere. Registered Community Interest Company (CIC No. SC870603) since November 2025 — mission-locked, asset-locked. Verifiable on Companies House.
A well-defined group, one shared failure point: a letter they cannot act on alone.
A formal letter from a court, council or creditor is a closed door. They need it opened in plain English — not a referral to a form they also cannot read.
Source: OECD PIAAC 2023 / National Literacy Trust, 2024
Benefits decisions, tenancy notices and court summons arrive in English. The letter is technically "received". The meaning never lands.
Source: Scotland's Census 2022
They face DWP, councils and creditors alone. By the time they reach a human adviser, the deadline has usually passed.
Source: IFS, 2024 (comparing to pre-LASPO 2012-13 levels)
Highest scam exposure, lowest digital confidence, often isolated. They need to know what is real and where to report it — instantly.
Source: Independent Age, "The hidden cost of scams" (2024)
The avoidance loop turns a deadline into a crisis before the envelope is even opened. They need the letter decoded in seconds, not scheduled around.
Source: Priory Group / NHS data
They decode letters on behalf of someone they love, with no training. They need a tool that reads it for them — and hands to a human when it matters.
Source: Carers UK
The trusted organisations who already reach these people — and the gap SORTED fills for them.
The gold standard for trust. Advisers triage, but operate on opening hours and appointment slots.
Demand outstrips capacity — advisers report letters arriving already past deadline, and by the time someone works up the courage to call, the crisis has compounded. SORTED intercepts at the moment of fear.
Source: Citizens Advice annual impact report, 2024-25
Debt advice for people already in crisis. Every client brings a stack of letters they do not understand.
Advisers spend the first session just decoding the paperwork. SORTED pre-decodes it — so the human hour is spent on the solution, not the reading.
Source: StepChange Impact Report, 2025
Tenants receive eviction notices, rent-arrears letters, section 21s — and freeze.
Housing officers cannot reach every tenant before the deadline. SORTED lets the association hand every tenant a decoder — one link, no IT, no setup.
Source: MHCLG / English Housing Survey
Trusted, present, but not legally trained. People bring their letters here before anywhere else.
They have compassion but not the tools. SORTED gives them a way to help instantly — in any language — and route complex cases to a specialist.
Source: Community partner fieldwork
Partner hands it over. Person pastes the letter. Complex cases come back to the human.
A council, debt charity, housing association or faith group shares one link. No app, no account, no setup, no IT. The adviser does not become a bottleneck.
On any phone, in any of 40+ languages. They do not need to know what kind of letter it is — SORTED works it out. Takes ten seconds.
What it says. What it means. How urgent it is. What to do today. In English or their own language. Identity redacted on the device before any AI touches it.
When a case needs a person, SORTED flags it. The adviser steps in with the letter already understood — so the human hour solves the problem, instead of reading it.
Three ways in. One model that serves everyone and pays for itself.
The door stays open. No paywall between a scared person and the decode. This is the acquisition engine — not a limitation.
One payment, lifetime access. Priced so the people who need it most can afford it. This is the live product, not a projection.
One adviser reaches ten times more people. The B2B2C pathway is how SORTED reaches people who will never find it on their own. Grant-funded access for hardship.
AI inference at scale costs pence. One adviser licence serves thousands of clients.
People do not stop receiving letters. Lifetime access and org licences compound.
A partner hands SORTED to every client. We do not pay to acquire — we are distributed by the trusted organisations people already turn to.
Free-to-start and lifetime tiers are supported by the margin on paying users and org licences — by design, not by charity.
A modelled path — measured in people helped, not growth.
Proof of the model. Anonymous pattern data starts flowing.
Break-even on B2B licences alone. Sorted For Life revenue covers R&D.
The ambition: every person handed a scary letter in the UK can decode it the same hour — free, no matter their language or income.
Projections are modelled, not promised. Year 1 is the only one that is a commitment; the rest are the trajectory the model is built to reach.
The UK figures are a slice of a global pattern.
Source: Task Force on Justice / HiiL / SDG16+ Pathfinders
The UK figures above are a slice of a global pattern. SORTED auto-detects the jurisdiction and works in 40+ languages, so the same tool that decodes a Glasgow council letter can decode a court notice in Lagos, a tenancy dispute in Toronto, or a benefits decision in Brisbane.
211 (dial 2-1-1) for local services; Legal Aid Society / Legal Services Corporation for free legal help.
Pro Bono Ontario, Community Legal Education Ontario (CLEO), and provincial Legal Aid commissions.
State Legal Aid commissions, Financial Rights Legal Centre, and the National Debt Helpline (1800 007 007).
National consumer protection authorities and the European Consumer Centres (ECC-Net) for cross-border disputes.
UNDP / UN Women legal aid programmes, and community paralegal networks (e.g. Namati).
SORTED is not a substitute for a qualified adviser in complex cases — it is the first step that gets a person to the right human, in any language, in any country.
A defined group. A clear channel. A model that pays for itself.
If you advise, refer or fund people who receive letters they cannot act on, SORTED is built to sit between them and the crisis. Email us — we'll set up a pilot, free.
family@uf51.loveCompiled 2026 for SORTED / UF51. All figures verified against primary sources at time of writing. This showcase pairs with the Research Brief (evidence) and the For Organisations page (the pilot offer).